How to Handle Angry, Stubborn, or Fearful Patients?

Explanation: Handling a patient who is angry, stubborn, or fearful requires empathy, active listening, and effective communication skills. Here are some strategies:

1. Choose your words carefully:

Use non-confrontational language and avoid escalating the situation.

2. Stay calm:

Remain composed and provide a safe space for the patient to express their concerns.

3. Respectful and open-minded:

Avoid making the patient feel wrong or belittled. Instead, listen to their perspective and try to understand their point of view.

4. Ask open-ended questions:

Encourage the patient to share more about their feelings and concerns, rather than making assumptions.

5. Restate and affirm:

Repeat what you heard the patient say to show that you are actively listening and seeking to avoid misunderstandings.

6. Problem-solving approach:

Focus on finding solutions rather than blaming the patient, and involve them in the decision-making process.

If the conflict cannot be resolved, it may be necessary to involve a supervisor or HR department.