Setting Up and Monitoring KPIs for Omnichannel Insights Dashboard

You are an Omnichannel supervisor for a company. The company wants to deploy an Omnichannel Insights dashboard. You need to set up and monitor KPIs. In which section is each KPI located?

KPI: Average Customer Sentiment Pulse

Final answer:

In the Omnichannel Insights dashboard, the Average Customer Sentiment Pulse KPI is located in the 'Customer Experience' or 'Customer Feedback' section.

Explanation:

In the Omnichannel Insights dashboard, each KPI is located in a specific section based on its purpose.

The Average Customer Sentiment Pulse is a key performance indicator (KPI) that measures the overall sentiment of customers. It indicates the average sentiment score received from customer feedback across different channels.

The Average Customer Sentiment Pulse KPI would typically be found in the 'Customer Experience' or 'Customer Feedback' section of the Omnichannel Insights dashboard. This section focuses on monitoring customer satisfaction, sentiment, and feedback across multiple channels such as social media, email, chat, and phone.

Do all KPIs in the Omnichannel Insights dashboard belong to the same section?

No, different KPIs in the Omnichannel Insights dashboard are categorized into various sections based on their specific focus areas. Each section is dedicated to monitoring and analyzing different aspects of the omnichannel customer experience.